Privacy Policy

Last updated: 11 August 2026. This policy explains how Gem Vial collects, uses and protects personal information in connection with enquiries, orders and customer support.

1. Information we collect

Contact and order details you provide, including names, email address, phone and delivery information.
Design content you submit, including card wording and optional artwork uploads.
Transaction and fulfilment data needed for invoicing, logistics and compliance checks.
Technical data such as browser language, session data and security logs.

2. How we use information

To process and manage design saves, shared links and order requests.
To communicate with you about your request, updates and fulfilment details.
To secure the website, prevent abuse and maintain operational integrity.
To meet legal duties, including records required by applicable South African regulation.

3. Cookies and consent

Gem Vial uses strictly necessary cookies for security and session handling. Optional cookies for preferences, analytics and marketing are controlled through the Cookie settings panel.

Optional cookies are disabled by default until your consent is recorded where required by law.

4. Legal bases and rights

Where applicable, we process personal information based on contract performance, legal obligations, legitimate interests and consent. Depending on your location, you may request access, correction, deletion (where legally permissible) or objection to specific processing.

5. Data retention

We retain submitted data only as long as necessary for service delivery, legal compliance, dispute resolution and record-keeping obligations. Where law requires retention, deletion rights may be restricted for that period.

6. Data sharing and security

We may share information with trusted processors such as payment providers, couriers and professional advisers only where needed to deliver services or comply with law. We apply reasonable technical and organisational safeguards, including access controls and secure storage practices.

7. Related policies and contact

For South African access-to-information requests, see our PAIA Policy. For personal information processing details, see our POPI Policy. For delivery terms, see our Delivery Policy.

To submit privacy requests, contact [email protected].

Cape Town, South Africa · Genuine Lab-Grown Diamonds · Tracked Worldwide Delivery · Secure Payments

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Diamonds sourced through a Jewellery Council of South Africa accredited supplier.