POPI Policy

1. Purpose and scope

This policy explains how Gem Vial collects, processes, stores and protects personal information for customers, website visitors, suppliers, service providers and other persons whose data we process.

2. Personal information we process

• Names, contact details, delivery details and communication history.
• Order and payment-related information required to fulfil purchases.
• Design preferences and files submitted for custom work.
• Security and technical information needed to protect our website and services.

3. Lawful basis for processing

We process personal information only where permitted, including to perform contracts, meet legal obligations, pursue legitimate business interests that do not override data subject rights, or on consent where consent is required.

4. Use and sharing of information

Personal information is used for design and order fulfilment, logistics, customer support, invoicing and compliance. We may share information with couriers, payment processors, professional advisers and regulators where necessary and lawful. We do not sell personal information.

5. Information security and retention

Gem Vial applies reasonable technical and organisational safeguards, including access controls, secure storage and need-to-know access principles. Information is retained only as long as needed for contractual, legal and legitimate business purposes.

6. Data subject rights

Subject to applicable law, data subjects may request access, correction, deletion (where legally permissible), or objection to specific processing. Requests must be made in writing and we may require identity verification.

7. Contact

POPIA enquiries: [email protected]
Address: 17 Nomad Road, 7441 Cape Town, South Africa