PAIA Policy

1. Company details

Business name: Gem Vial
Website: gemvial.com
Business activity: Bespoke lab-grown diamond gifting products, design and fulfilment.

2. Information Officer

PAIA and POPIA requests are administered by Gem Vial's Information Officer.

Email: [email protected]
Phone: +27 21 217-1111
Address: 17 Nomad Road, 7441 Cape Town, South Africa

3. Records available without formal request

• Website content and publicly published policy pages.
• General product and service information available online.

4. Records available on request

• Customer enquiry and transaction records, where lawfully disclosable.
• Supplier and service-provider records, subject to confidentiality obligations.
• Operational records required by PAIA and related regulation.

Access may be refused where disclosure is prohibited by law, would breach third-party confidentiality, or would prejudice legal/regulatory obligations.

5. Request procedure

Submit your request in writing with enough detail to identify the records required, including your identity and contact details, and preferred method of access (inspection, paper copy or electronic copy). We may request proof of identity/authority and may charge prescribed fees where permitted.

6. Grounds for refusal

Gem Vial may refuse access where PAIA permits refusal, including protection of personal information, commercially sensitive information, legally privileged materials, or records protected by financial, anti-fraud or other regulatory duties.

7. Availability

This PAIA policy is published on our website and is available on request from the Information Officer.